The Metropolitan Nashville Airport Authority (MNAA) retained PG Advisory in 2021 to evaluate why a developer-managed, 110,000 square-foot concessions program for Nashville International Airport (BNA)’s new main terminal was significantly behind schedule, underperforming, and at risk of not having all concessions open and ready for business when the $1.5 billion BNA Vision development program debuted in September 2023.
The scope of services included assessing reasons why the concessions program execution was behind schedule, earning poor customer feedback ratings, and underperforming according to financial goals established in a Request for Proposal (RFP) and final lease agreement.
PG Advisory’s scope subsequently was expanded to include staff augmentation services and direct management of the developer’s contract. PG Advisory also was asked to initiate a separate concession planning effort to directly lease additional concession offerings for an eight-gate Satellite Concourse also scheduled to open in Fall 2023.
In 2023, MNAA celebrated the opening of BNA Vision, 85 new main terminal concession locations, and the Satellite Concourse with seven concessions units. Today, BNA concessions showcase unique Nashville offerings and the culture of Music City.
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